Air Transat offers $400 to passengers of flight stranded for hours in Ottawa.

Published on : August 12, 2017 2:10


Air Transat The airline company said it will give $400 to each passenger on Air Transat Flight 157 from Brussels “as a gesture of good faith” because the air conditioning failed, not because of the delays due to weather.

A Quebec woman who spent six hours stuck on a hot Air Transat plane at the Ottawa airport late last month says the $400 in compensation she has been offered is “not fair.”

She said she wasn’t sure what fair compensation would be, but that she wants a full refund in addition to cash compensation.

The Canadian Transportation Agency has launched an inquiry into the flight and another Air Transat flight diverted on July 31. A hearing will take place in Ottawa from Aug. 30 to 31.