DGCA orders probe after Singapore-bound flight leaves Amritsar airport without 35 Passengers

The Directorate General of Civil Aviation (DGCA) has requested an investigation into how a flight from Amritsar to Singapore took off hours ahead of schedule, leaving 35 passengers behind.

The investigation was started by the aviation regulatory authorities after a Scoot Airline flight that was initially scheduled to depart from the Amritsar Airport at 7.55 pm on Wednesday took off at 3 pm, hours before its scheduled departure time. As a result, there was an outrage at the airport, and those who had been left behind protested. They filed a complaint with the appropriate authorities at the airport.

When airport authorities contacted airline representatives, they found that the customers had been notified through email of the change in flight schedule.

The Amritsar Airport authority and Scoot Airline, a Singaporean low-cost carrier and a fully owned subsidiary of Singapore Airlines have both been contacted by the DGCA for more information.

All customers were notified of the change in timing via email, the airline said.

An airport official claimed that the travel agency that had purchased tickets for a group of 30 passengers had failed to inform the customers of the change in flight times, which led the airline to fly just the passengers who had arrived on time.