Service Canada Centres gradually resuming biometrics collection services

Biometrics collection in Canada

Service Canada Centres are gradually resuming biometrics collection services for permanent residence applicants who have received a biometric instruction letter (BIL).

Service Canada officers will call you at the telephone number you provided in your application to schedule your biometrics appointment. There is no additional fee to pay, and you don’t need a new BIL. Don’t go to a Service Canada Centre unless a Service Canada Officer calls you and schedules an appointment for you.

If your contact information has changed

Update it online or through our web form.

If you applied by using an authorized representative

If the telephone number on file is your representative’s, we’ll call them and ask them to check with you about your availability and preferred location. We’ll then call them a second time to schedule your appointment through them.

Who can get a biometrics appointment?
Biometrics collection services are currently available only for permanent residence applicants who have been contacted by a Service Canada officer and given a scheduled appointment.

Service Canada is calling those who have been waiting the longest to give their biometrics, based on

the date their application was submitted to us
where they live
If you’re in a region where there are a lot of people waiting to give their biometrics, like the Greater Toronto Area, it may take longer for Service Canada to call you. They will contact you as soon as they can.

If you miss your scheduled appointment
If you miss your scheduled appointment for any reason, including because you have COVID-19 symptoms, a Service Canada officer will call you again to schedule a new appointment.

Information you need to give the Service Canada officer
When the Service Canada officer calls, they’ll ask you to confirm your

IRCC application number (found on your BIL)
preferred appointment time and Service Canada Centre location
Not every designated Service Canada Centre is collecting biometrics. The officer will help you find the closest available location.

Do not call the Service Canada call centre, as officers won’t be able to give you any information on the status of your application.

The Service Canada officer won’t ask you for any financial information. You have already paid your biometric fee.

What to bring to your biometrics appointment
Bring your BIL and your passport or travel document with you to your appointment.

Health and safety measures
Someone will greet you when you arrive at the Service Canada Centre. You must respect physical distancing measures. Non-medical face masks are strongly encouraged, and hand sanitizer will be available. We’ll provide materials to clean the biometrics collection equipment before you use it. Service will be as contact-free as possible, for example, while documents are being reviewed.

Do not visit a Service Canada Centre if you have

symptoms of COVID-19, including a fever, a cough or difficulty breathing
had contact with a confirmed case of COVID-19 in the past 14 days
been instructed by local public health authorities to self-isolate due to travel or contact history