According to lawyer Walter Schultz, verbal agreements may be just as legally binding as written agreements depending on the facts. All is documented by the licensed private investigator, so when he called Bell Mobility in February for a better offer on his service, he registered the conversations.
Three separate customer service representatives presented him with the same deal of 10 GB of data for $55 a month, which he accepted.
However, Bell later informed the man from Kitchener, Ont., that the offer was not available because it did not exist.
With telecom companies, these kinds of transactions — where one thing is promised and another is delivered — seem to be common.
According to the Commission for Complaints about Telecom-television Services (CCTS), a mediator between consumers and telcos, misleading details or contract terms that clash with a prior agreement is among the most common complaints.
These kinds of transactions — where one thing is promised and another is delivered — seem to be popular among telecom companies.
Misleading information or contract terms that conflict with a previous arrangement is among the most common grievances, according to the Commission for Complaints about Telecom-television Services (CCTS), a mediator between customers and telcos.
Bell blames Schultz’s bad experience on the sales reps, claiming they mixed up two different deals and apologizing.
He claims that if a customer accepts a bid, it can be considered a legal contract. Even those with evidence are having difficulty getting what they were told.
Schultz had a lot of evidence, but it didn’t seem to motivate him much with Bell. He figured it was a done deal when he first met with an agent on Feb. 27, because that’s what the agent told him.
The agent explicitly states in the recording — which Go Public heard — that all Schultz has to do now is go to his local Bell store to pick up the new phone, and the data offer will begin.
Schultz also requested a confirmation number but was told he didn’t need one because it was already recorded on his account.