Tim Hortons launched tests food delivery service in Vancouver, Edmonton, Ottawa but not in GTA
For those Canadians craving a doughnut or double-double but strapped for time, there is a good news.They can now have Tim Hortons food brought to them as the national chain started testing delivery this week.
It’s one of several concepts the coffee-and-doughnut chain, working to overcome an onslaught of negative publicity, it is trying out in an effort to remain relevant to Canadian consumers.
Tin Hortons launched food delivery with Skip The Dishes, a food delivery app, through 148 restaurants in three cities — Vancouver, Ottawa and Edmonton on Monday.
“I think we came in with a mindset that we have to listen to our guests and adapt to their changing needs,” said Alex Macedo, president of Tim Hortons.
Macedo, who started in the role less than a year ago, said a slew of new hires, including Duncan Fulton, the chief corporate officer of Tim Hortons parent company Restaurant Brands International, is the reason for the brand’s productivity lately.
The company hopes to expand the delivery test beyond those select cities in the coming months, said Fulton, who admits he lives his life on apps like Skip the Dishes, Uber Eats and DoorDash — as do many Tim Hortons customers.